Toby was engaging whatever the issue was
Responsiveness and keeping us informed. I have never worked with an agent so responsive. Likewise, ensuring he contacted us via call, txt or email consistently with updates to ensure we were informed. GSD...getting "stuff" done...on time, on target...he did that consistently. Quality organization, your agents actually listen to the client and work for them to get what they need/want. That's a valuable, and scarce, commodity in today's world. Liz Moore is our go-to, and is who we refer to anyone that will listen.